Step three: look for what is missing rather than what is present

After 45 years, 38 of them in the Middle East and North Africa, I have learned that the most expensive problems in any operation are not the ones your systems flag. They are the ones your systems never connect. Profiling tells you what your data looks like. Reconciliation tells you where the numbers do not […]

The translation gap between finance and operations

In 35 years of board rooms, one pattern shows up almost every time. Someone asks about operations, finance cannot connect it to the P&L, and nobody says so out loud. That gap is where capital gets misallocated.